Member Support Associate

Job description

Advance Your Career at Planstin Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we’re looking for talented individuals eager to progress in their careers. About the role: The Member Support Associate plays a vital, member-facing role within the Planstin Individual team. This position focuses on guiding members through their healthcare experience, ensuring their needs are met, questions are answered, and issues are resolved efficiently. The ideal candidate is mission-driven, adaptable, and committed to delivering a high-quality, personalized experience for every member. What you'll do: - Conduct proactive outreach to leads using a structured follow-up approach (email, text, and phone calls) to drive engagement and conversion. - Serve as a primary point of contact for members, providing ongoing support and follow-up as needed. - Answer member questions and guide (“shepherd”) them through their membership, services, and available resources. - Coordinate with internal and part...