Patient Relations Coordinator (PT- 0.8 FTE, Day Shift)

Job description

Position Summary: The Patient Relations Coordinator serves as the primary escalation point and lead resource for the Patient Relations Department. This role provides day-to-day guidance, workflow coordination, and subject matter support to Patient Relations Specialists and partners with Risk Management and organizational leadership to coordinate risk mitigation, grievance resolution, and process improvement efforts that support patient satisfaction and regulatory compliance. The coordinator maintains a limited caseload while supporting workflow standardization, trend analysis, and department-level quality improvement. This position supports a culture of service excellence, transparency, and continuous improvement across hospital, outpatient, and ambulatory settings. Qualifications: Required: Preferred: Essential Job Functions: In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements. - Bachelor’s Degree in a healthcare-related field; an equivalent combination of education and experience will be considered. - Three (3) years...