Confirmations Specialist

Job description

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows. Job Duties & Responsibilities: - Manage and maintain accurate, up-to-date schedules for Design Consultants - Handle inbound and outbound confirmation calls - Confirm and verify required criteria for in-home sales appointments, including: - Homeownership - Project interest and scope - Decision-maker availability - Reinforce appointment expectations and value with homeowners - Improve customer satisfaction through professional and effective communication - Reduce cancellations, reschedules, and no-shows - Document all appointment updates and notes accurately in the CRM - Communicate schedule changes or concerns to sales leadership Benefits: Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is...