Help Desk Technician

Job description

Overview Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA. This is a full-time position. Responsibilities: - Serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets. - Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at all classification levels. - Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups. - Resolve customers’ administrative and technical communications problems and install, configure, and operate client/server devices. - Document all troubleshooting and customer interaction in the Information Technology Service Management (ITSM) System. - Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence. - Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service. - Support password resets,...