Manager, Home Warranty Network Optimization

Job description

The Manager, Home Warranty Network Optimization is a lead business operations role focused on maximizing network performance via platform configuration, market level performance via high-volume, high-performing Service Providers within the In-Home Field Service Network. Reporting to the Director, Home Warranty Service Delivery, this position ensures the execution of data-driven decision making, continuous improvement initiatives, and operational alignment. The incumbent will apply Six Sigma methodologies, project management principles, and quantitative analysis to enhance partner performance, customer satisfaction, and network efficiency. This role collaborates closely with internal teams to ensure consistency across the network and support strategic execution and course correction. Job Responsibilities: - Implement market level success strategies via top volume service providers to ensure alignment with performance expectations, customer satisfaction, and operational goals for both Assurant, as well as the Vendor Partner. (30%) - Analyze performance and market coverage of high-volume partners using quantitative methods to identify trends, gaps, and opportunities for improvement. (...