Field Services Engineer II

Job description

Summary: The role is a high quality, conscientious Technical Services Engineer complimenting the Technical Team, and helping develop the rapidly expanding Service Department. The candidate is required to be flexible and meticulous in approach to service and needs an in depth understanding of the service sector. Essential Functions: In order to work effectively as a Field Service Engineer, the position is expected to: Be a team player, possess the ability to work under pressure to meet demanding yet specialised multi-discipline targets, have advanced problem solving skills covering the multiple vendors we use on our equipment with knowledge of their setup and operation specific to their application in the MTS products and have a willingness to work outside of normal working hours. - Technical Support - remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes - Field Service - visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgrades. - Cassette Lab - provi...