Manager, Client Services

Job description

JOB PURPOSE: The Manager – Client Services is responsible for the management and support of a team of Strategic Account Managers and Account Managers responsible for servicing a defined client account base. The primary job functions of this role are to: enable the team to deliver client retention and growth, drive team engagement through development and support, and ensure efficient cost to serve through ongoing continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Career development of the team including Individual Development Plans, Succession Planning, and overall HR support. - Manage account team to oversee projects and customer relationships with existing accounts, including but not limited to new development, internal and external communication, and support/ maintenance issues. - Cultivate internal cross-functional relationships with members of other departments and locations in order to achieve the organization’s goals and objectives. - Assist the team with the facilitation of programs and communications to gather requirements from customers to augment service, sales, support, product management and business partnerships. - Manage against annual operating budgets...