Customer Success Operations Manager

Job description

Your career in healthcare made personal At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing, allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. The Opportunity: This is a pivotal role at the heart of our Customer Success function; designed for someone who thrives on bringing structure, clarity, and momentum to complex environments. As the Customer Success Operations Manager, you’ll lead the enablement engine that powers the entire customer success lifecycle, from early opportunity identification through to delivery, impact, and continuous improvement. You’ll create the operational backbone that allows customer-facing teams to focus on what matters most: building relationships, driving growth, and delivering meaningful outcomes. You’ll also play a key leadership role, building and scaling a high-performing coordination team while shaping best-in-class ways of working across a fast-evolving, commercially focused environment. Key Responsibilities: - O...