Service Desk Analyst

Job description

We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role: We're seeking a dynamic, Service Desk Analyst to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsu's customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure. - Melbourne Location - Hybrid environment (2 days onsite) - Australian citizen (mandatory) Requirements: - Assess customer requirements and source competitive solutions from vendors and distributors - Provide a high level of customer service throughout all communications with the end user. - Respond efficiently and action all contacts in accordance with applicable Service Level Agreements, Operational Level Agreements and Key Performance Indicators. - All Incidents, Queries, Complaints, Service Requests, or Change Requests must be initially diagnosed via troubleshooting following the directio...