Care and Service Manager

Job description

Job Description In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve. Why you’ll love working here: Celebration and Recognition programs Comprehensive health and dental benefit plans Education allowance for employees and family Opportunities for career advancement: Employee Assistance Program: Employee perks and exclusive offers: What you’ll do: Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families Monitor care and service delivery performance and clinical indicators Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors Ensure completion of all mandatory training and skill development Create and maintain the on-call schedule for clinical Supervisors Respond to clinical concerns from staff, contractors, funders, clients and families Review all client safety incidents and participate in the in...