On-Site CSR

Job description

SUMMARY: Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location. JOB DUTIES: - Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). - Orders items to ensure appropriate inventory levels are maintained for Consignment customers. - Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. - Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product. - Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters. - Proactively generates sales by actively promoting Motion Industries’ products to existing customers. - Expedites backorders. May pull inventory and prepare order for shipment to customer. - May handle customer returns. - May adjust non-contract customer pricing to meet the demands of the customer ba...