Membership Associate (PT) - Bartlett YMCA

Job description

Job Type Part-time Description: PURPOSE OF POSITION: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The part-time Membership Associate is responsible for delivering excellent service to all members, guests, and program participants. Responding to member and guest needs, promoting memberships and programs, and maintaining cleanliness and organization of the lobby area. ESSENTIAL FUNCTIONS: - Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. - Interviews and/or tours prospective members; sells memberships. - Builds relationships with members; helps members connect with one another and to the YMCA. - Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. - Applies all YMCA policies dealing with member services. - May hand out locker keys and towels; may monitor the locker rooms as required. - Employee will accurately report work time via approved YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet. Admi...