Customer Quotation Specialist

Job description

An exciting opportunity has arisen for a highly organised and self‑motivated individual to join our team as a Customer Quotation Specialist based at our Truganina Branch. In this role you will be supporting the Service and Parts Department by preparing consistent, accurate, and comprehensive service quotations while maintaining a high standard of professionalism. The role also delivers effective customer service to both internal and external stakeholders, drawing on strong knowledge of company services and team capabilities. What You’ll Do: - Prepare accurate, timely, and detailed service sales quotations, ensuring strong communication with technicians, customers, and internal teams to support high quotation-to-order conversion. - Manage customer enquiries, orders, and issues professionally, delivering responsive and solution-focused service that strengthens customer relationships. - Maintain accurate records of quotations, customer interactions, pricing, and documentation while reviewing estimates and invoices for correctness. - Identify and communicate additional sales opportunities including parts, overhauls, batteries, equipment, and rental leads to relevant stakeholders. - Con...