Front Office Manager

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan. Front Office Manager Essential Functions: - Ensure warm and genuine arrival and departure experience for all guests. - Operate the Front Office properly, efficiently and with profitability and in accordance with Riggs Washington DC service standards. - Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Riggs Washington DC and the surrounding areas. - Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times. - Anticipate guests' needs, create personal and memorable experiences and solutions. - Handle all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in pla...