Healthcare Advocate, Bilingual | Starts 5/26/26

Job description

Overview The Healthcare Advocate, Bilingual plays a critical role in delivering a high-quality, patient-centered experience by serving as the frontline connection between members and the healthcare services they need. This role ensures every interaction is handled with accuracy, empathy, and compliance, directly impacting access to care, patient satisfaction, and overall service quality. By consistently executing against performance standards and regulatory requirements, the Healthcare Advocate, Bilingual supports operational efficiency, strengthens client trust, and contributes to Carenet’s ability to deliver reliable, compliant, and compassionate healthcare support at scale. Responsibilities: Handle inbound and/or outbound calls related to healthcare services, benefits, scheduling, or member support. Provide clear, accurate, and empathetic responses while maintaining professionalism in all interactions. Follow established call scripts, workflows, and escalation procedures to ensure consistency and compliance. Accurately capture, update, and maintain patient or member information in required systems. Identify and escalate complex or sensitive issues according to defined guidelines...