Customer Success Specialist I - Chicago, Carol Stream Market

Job description

Position Description The Customer Success Specialist I (CCS1) are stewards of long-term customer relationships. These roles are not transactional order-entry positions. While order processing and system work are important, the primary purpose of this role is to help customers succeed — by understanding their business, anticipating needs, introducing new products and solutions, and serving as a trusted partner who helps drive customer growth and retention. The CCS1 displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment with respect to Customer Care procedures. CCS1 is directly tied to customer satisfaction, revenue growth, and achievement of the company’s annual operating plan. This role is expected to adhere to all company policies and safety protocols. Role Summary: Customer Success Specialist 1 (CCS1) is an entry-level role focused on learning the R.S. Hughes business, systems, and customer base while building foundational relationships and product knowledge. This position offers the opportunity to gain deep exposure to the business and creates pathways for both lateral and upward career growth. We tak...