IT Technician I Onsite (Dallas, TX)

Job description

Job Description Join our team as a Technical Support Agent in a highly supportive and collaborative environment. We are seeking a motivated professional who brings strong customer service skills and a commitment to delivering an exceptional support experience. In this role, you will be responsible for providing technical assistance to external clients across a variety of computer applications and platforms, ensuring issues are handled efficiently and professionally while maintaining a high standard of service quality. Job Responsibilities: - Provide prompt and effective technical assistance via phone or email, ensuring customer service excellence and managing expectations. - Log and manage all customer-reported issues in our ticketing system. - Monitor and respond to customer inquiries, lead communication efforts, and ensure timely status updates and issue resolution. - Diagnose and resolve technical issues remotely, utilizing available resources for research. - Advise users on best practices and appropriate actions. - Follow up with customers to ensure complete resolution of issues. - Redirect or escalate problems to the appropriate internal or external resource. - Identify and es...