Product Manager, Tenant Success

Job description

mx51 is a payments-as-a-service solution for banks, non-bank acquirers, and other merchant service providers. We are building a payment platform that allows merchants to accept payments in-store, in-app and online, whilst consolidating all their data on a real-time business management dashboard. mx51 powers payment experiences for some of Australia's largest banks and acquirers. As our platform matures and our tenant relationships deepen, we're looking for a Product Manager - Tenant Success to be the voice of our products to the tenants who depend on them every day. This is a run role, not a build role. You know our products inside out, understand tenant business problems, translate needs into clear requirements, and keep tenants informed, enabled, and supported at all times. You'll sit at the intersection of Product, Delivery, Customer Success, and Commercial - the trusted advisor tenants turn to, the internal advocate shaping the roadmap, and the product expert their teams lean on in front of clients. What you'll do: - Tenant Relationship Management: Serve as the primary product point of contact for a portfolio of bank and acquirer tenants, running regular cadences to surface iss...