Manager for Personal Systems ATS and CA Engineering (NA/LATAM)

Job description

Manager for Personal Systems ATS and CA Engineering (NA/LATAM) Description -: HP is seeking a Senior Manager of Personal Systems Customer Support Quality, Advanced Technical Support, and Customer Assurance for the AMS region (NA & LATAM). This leader will drive the operational delivery and continuous improvement of a value‑centered support model that accelerates complex issue resolution, improves first‑time fix and recovery effectiveness, and proactively protects customer outcomes. This role operates at the intersection of advanced technical expertise, quality engineering, customer assurance, and AI‑enabled support operations , with significant direct engagement with HP Sales teams and key customers. The Senior Manager will play a pivotal role in evolving Customer Support from reactive issue resolution toward proactive, predictive, and outcome‑driven service delivery , leveraging data, insights, and automation to improve both customer experience and cost efficiency. Key Responsibilities for AMS Region: Customer Support Quality & Assurance Define and own the Personal Systems customer assurance strategy for Customer Support , ensuring consistent, high‑confidence customer outcomes. Le...