Senior Business Analyst – Customer Insights (m/f/d)

Job description

Company Description Job Description: Do you want to go beyond visualizing data and actively shape the future of mobility through advanced analytics? With us, you'll start where standard reporting ends. As part of our Customer Experience and Retail Sales team, you'll develop highly precise predictive models to understand tomorrow's customer behavior today. Your focus won't be on maintaining dashboards, but on generating actionable insights and strategic decision frameworks for our top management. If you're a Python expert, already integrating AI tools like Cursor into your workflow, and seeking direct business impact, you've come to the right place. YOUR ROLE AT SIXT: - You develop and implement advanced machine learning models to predict churn probabilities, customer satisfaction (CSAT/NPS), and customer lifetime value - Using complex pattern analysis, you identify the underlying causes behind customer issues and derive concrete optimization opportunities - You translate complex data analyses into compelling storyboards and decision frameworks for top management to directly influence SIXT's strategic direction - You actively leverage cutting-edge AI development tools (such as Curso...