Senior Associate, Production Services Application Support Analyst

Job description

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester . In this role, you’ll make an impact in the following ways: Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment. Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications. Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams. Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times. To be successful in this role, we’re seeking the following: Technical skills: Excellent SQL scripting skills Knowledge of any scripting language such as PowerShell or VBScript Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudpro...