Senior Conversational AI Implementor - Dialogflow CX

Job description

About this role: Wells Fargo is seeking a Senior Artificial Intelligence Solutions C onsultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells Fargo Voice Self-Service platform, using the latest AI techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: - Develop and configure conversational flows in Dialogflow CX. - Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences. - Integrate Dialogflow CX with backend systems and APIs. - Conduct testing and QA for conversational experiences. - Monitor and optimize Conversational AI agent's performance using analytics and feedback. - Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business - Understand the strategy to recommend solutions on solving business challenges - Analyze and review cases obtaining the required resources to ensure the solution delivers the intended bene...