Call Center Representative

Job description

Description BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments. BDR is seeking a Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado . This position requires US Citizenship with a Public Trust or the ability to obtain one.  Join our team and kickstart your journey with a $500 sign-on bonus, available to qualified candidates who meet all requirements! (Military Veterans and HUBZone candidates are highly encouraged to apply) The Services Support Technician serves as the frontline call center representative responsible for receiving, processing, and supporting orders from VA clinics and Veterans. This role operates within a structured, high‑volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with complex order transactions, maintains accurate records, and e...