Care Coordinator Non Clinical

Job description

Overview Guide Patients. Support Families. Navigate Post-Acute Care. We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses when necessary, and supports referral coordination for patients who may need Gentiva services. Reporting to the Contact Center Manager, this role operates under established performance criteria. As a Care Coordinator – Non Clinical, You Will: Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions Handle a variety of customer issues, including location lookup, directions, and complaints Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status Maintain awareness of department performance objectives, meet standards, a...