Assistant Manager (Blackbear Diner)

Job description

Black Bear Diner is iconic brands known for delivering delicious meals. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager , you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality. Key Responsibilities: 1. Staff Supervision & Training: - Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies. - Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities. - Provide ongoing coaching and feedback to staff, helping them improve their skills and performance. - Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety. 2. Customer Service: - Ensure customers receive prompt, friendly, and professional service at all times. - Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively. - Ensure that customer orders are acc...