AI Operations & Knowledge Systems Specialist (m/f/d)

Job description

Excited by the power of AI to transform customer interactions? Join our team to take ownership of intelligent chatbots and AI agents, building and optimizing solutions that make experiences smarter, faster, and more seamless. Salary range: 13,000 - 16,000 PLN net + VAT B2B Your position in our team: Operate, configure, and optimize customer-facing chatbots and AI agents Translate business processes into structured prompts, decision trees, and automation workflows Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging Manage APIs and system integrations, ensuring smooth data flow and automation readiness Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process Your profile: 3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira) REST API literacy (endpoints, payloads, authentication basics) Strong analytical and systems thinking skills w...