Customer Service Professional II - Warehouse Team Lead

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Warehouse Team Lead who is responsible for overseeing warehouse operations supporting IT asset management, including receiving, inventory control, staging, distribution, and lifecycle management of hardware assets. This role ensures accurate tracking, secure handling, and timely delivery of IT equipment to support enterprise operations. The Warehouse Team Lead provides leadership, coordination, and process oversight to maintain efficient warehouse operations while ensuring compliance with organizational policies, asset management standards, and customer service expectations. Key Tasks & Responsibilities: Warehouse Operations & Inventory Management: - Manage daily warehouse operations, including receiving, storing, staging, and distributing IT equipment. - Maintain accurate inventory of hardware assets (e.g., desktops, laptops, peripherals, and accessories). - Oversee asset tagging, tracking, and reconciliation in asset management systems (e.g., ServiceNow). - Ensure proper handling, storage, and security of IT equipment. - Coordinate shipment and delivery of equipment...