Lead Customer Marketing Manager - U.S.
Parloa · US
YOUR MISSION: As Lead Customer Marketing at Parloa, your mission is to turn customer success into a strategic growth lever.
Job description
YOUR MISSION: As Lead Customer Marketing at Parloa, your mission is to turn customer success into a strategic growth lever. You will own and scale our global customer advocacy and engagement strategy, building a structured reference engine, elevating enterprise customer storytelling, and making customer engagement a measurable driver of expansion pipeline and Net Revenue Retention. This role requires a commercially minded operator who combines strategic thinking with hands-on execution across Sales, Customer Engagement, Marketing, and Leadership. IN THIS ROLE YOU WILL: - Build and scale a structured global customer advocacy and reference program that accelerates enterprise sales cycles and strengthens trust in complex deals. - Own customer storytelling across all key touchpoints, ensuring enterprise-grade proof is embedded into website, campaigns, PR, sales enablement, and major GTM moments. - Lead customer engagement at WAVE (Parloa’s flagship customer conference) including agenda co-creation, sourcing and preparing customer speakers, and turning event participation into measurable expansion pipeline. - Partner closely with Sales and Customer Engagement to activate top-tier custom...