Administrative Assistant – Customer Service

Job description

12‑Month Maternity Leave Contract | Full Time | Flexible Work‑From‑Home Join a purpose‑driven organisation creating support that helps people live full and happy lives. About Glady & Co: Glady & Co is a registered NDIS provider supporting people with physical, intellectual, and psychosocial disabilities through support coordination, recovery coaching, support work, and group programs. We’re a lived‑experience‑led organisation that believes in flexibility, kindness, and person‑centred care, helping participants build independence and meaningful connection. Our team is passionate, inclusive, and committed to creating a safe, supportive community for both staff and participants. About the Role: We’re seeking a warm, organised Administrative Assistant – Customer Service to be the welcoming first point of contact for participants, families, and referrers. This is a 12‑month full‑time maternity leave role with flexible WFH options. What You’ll Do: - Manage inbound calls, emails & enquiries - Support participant intake & documentation - Update customer profiles and service requests in Careflo - Triage issues, complaints or changes - Provide service information & indicative pricing - Assis...