Robot Operations Manager

Job description

Figure is an AI Robotics company developing autonomous general-purpose humanoid robots. Our mission is to deploy humanoids with human-level intelligence capable of performing a wide range of tasks across commercial and home environments. Figure is headquartered in San Jose, CA and operates with a highly collaborative, hands-on culture. Our Robot Operations team is responsible for deploying humanoid robots into real-world environments, ensuring reliable operation, and surfacing critical issues to engineering. Operators are on the frontlines running robots continuously, identifying failures, and helping improve system performance through structured feedback and issue reporting. We are looking for a Robot Operations Manager to lead and scale our Robot Operations team, ensuring operational excellence, high robot uptime, and strong cross-functional coordination with engineering teams. Responsibilities: Requirements: - Build, train, and lead Figure’s Robot Operator team. - Manage 24/7 robot operations, ensuring continuous coverage and successful execution of customer use cases. - Oversee shift scheduling and frontline operations, including weekend coverage. - Ensure operators properly id...