Asstistant General Manager

Job description

Assistant General Manager/AGM You are a Hospitality Professional working your way up the ladder of success. You have earned the trust of the General Manager to oversee a team which delivers operational excellence. As the GM’s “go to” manager, you are a leader working every day to ensure guests are wowed by a caring, well-trained and highly motivated staff. In the role of Assistant General Manager , you will: - Oversee Hotel Operations – Other managers and supervisors will report to you either directly or indirectly and it is your job to know how to deliver a safe and guest centric environment, a positive employee experience and a bottom line that meets or exceeds expectations. - Walk the Talk – walk those parts of the hotel you are in charge of every day. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. Talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you. - Be a Finance Guru – set your departments’ standards, policies and procedures and then keep a pulse on operational...