Fairmont Gold Manager

Job description

Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description: Responsible for the management of all aspects of Fairmont Gold, in accordance with hotel standards. Directs, implements and maintains a service and leadership philosophy, which serves as a guide to respective staff. - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in the Fairmont Gold Department. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Exceptional k...