Desktop Support Technician | Onsite DC | Eligible for Public Trust
General Dynamics Information Technology · Washington, District Of Columbia, US
Type of Requisition: Regular Clearance Level Must Currently Possess: Other Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full...
Job description
Type of Requisition: Regular Clearance Level Must Currently Possess: Other Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Skills: Customer Service, Microsoft Office, Remote Support, Technical Support, Troubleshooting Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: Desktop Support Technician – Job Summary Provides hands-on desktop and technical support for end-user hardware and software within a dynamic enterprise environment. Troubleshoots and resolves issues related to laptops, desktops, and peripherals while delivering timely, professional, and customer-focused support. This role requires direct interaction with users; therefore, strong communication skills are essential. The technician must be able to translate technical concepts into clear, user-friendly language while maintaining a high standard of customer service, professionalism, and responsiveness. Key Responsibilities: End-User Support & Troubleshooting: - Provide onsite and remote support for desktops, laptops, and peripherals (printers, monitors, docking stations, etc.) - Diagn...