Customer Service Associate

Job description

As a flexible Customer Service Associate , you will be interacting with our customers to provide world-class service to customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes assisting with customer pick-up and delivery, cleaning the interior and exterior of the vehicle, checking and filling all necessary fluids under the hood, refueling the vehicle and checking tire pressure. Responsibilities: Skills: - Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures. - Welcome each customer with a smile. - Proudly represent Hertz with your professional appearance, language and behavior. - Focus on providing a clean and safe vehicle, to every customer, every time. - Take ownership of each customer’s service experience by immediately owning and resolving issues. - Be proud of our brand and t...