Customer Service Specialist

Job description

Role Purpose: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. Key Accountabilities: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with account manager) - Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site - Assist Business Development Manager with account growth strategy - Create / Ensure customer contract requirements are clear, correct and executable Process: - Monitor service levels on site to ensure that performance statistics meet customer and company requirements. - Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.) - Champion Continuous Improvement Process initiatives across customer sites - Ensure the transfer of best practices across customer sites - Execution of on-site Customer projects / strategic initiative(s) as assigned by management Required Education and Experience: Our Organization is an equal opportunity employer. #LI-DNP - High School Diploma, required - Bachelor's Degree...