Customer Service Representative

Job description

The Cusomer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Requirements: - Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. - Communicate clearly and concisely with on-the-road employees to give instructions and assistance. - Answer incoming and make outgoing customer telephone calls. - Receive and resolve, within established guidelines, customer questions and concerns. - Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. - Track customer information and concerns and enter data into database. - Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. - Maintain new account files. - Work with supervisors to ensure that all missed stops...