Patient Ambassador - FT

Job description

Job Purpose The Patient Ambassador will play a crucial role in ensuring a positive and comforting experience for patients and their families within a healthcare setting. You will serve as a liaison between patients, their families, and the healthcare staff, providing support and assistance to enhance the overall patient experience. Duties and Responsibilities: - Intake patients and ask questions based on screening criteria - Keep individuals and screening station in an organized fashion to prevent crowding - Inform patients and the public of current process and screening flow - Work with other department staff to communicate patient or scheduling needs and patient screening information - Seek guidance when additional questions arise in the process of screening a patient - Act as a friendly and approachable point of contact for patients and their families, addressing their concerns, answering questions, and providing emotional support. - Assist patients and families in navigating the healthcare facility, guiding them to various departments, appointments, and amenities. - Assess patient medical status to ensure emergency situations are addressed promptly by directing those individual...