IT Help Desk

Job description

Tuknik Government Services, LLC a Koniag Government Services company, is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to: Works under the general direction of the IT Operations Manager Education: Experience: Requirements: - Provides top-tier support to end users for either workstation and server applications and/or hardware. - Interact with Systems Administrators, Network Engineers, Program Analyst, and/or applications development to restore service and/or identify and correct problems. - Reproduces issues to resolve operating difficulties. - Recommend systems modifications to reduce user problems. - Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager. - Requires 4 years of relevant experience in an IT-related position. Up to 1 year of accredited...