Guest Services Supervisor

Job description

The primary purpose of the Guest Services Supervisor role is to maintain excellent customer service while leading the team effectively. As a role model, you provide direction in a comfortable and respectful manner. In the absence of the Guest Services Manager, you are expected to seamlessly take on full leadership of the department, ensuring continuity and high standards of service. Responsibilities: This description is not intended to be all-inclusive and can be changed or additional duties added as necessary. Qualifications: - Assist the Manager in day-to-day duties. - Receive and process incoming customer reservations. - Greet customers and find out what they want (dates, times, type of rooms, etc.). - Attends to guests needs and requests. - All other duties as assigned. - Able to work a variety of shifts. - Experience in a similar work environment. - Leadership skills. - 2 years experience in a similar work environment. Our benefits to support your success: - Strong personal as well as professional development. - Continued education assistance, Scholarships. - Employee Canadvantage Rewards Program. - Employee Discounts, including meals, room rates, and more! - Employee Events i...