Recovery Analyst

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Pursue the recovery and allocation of overpaid dollars, and non-routine and complex refunds. Manage, monitor, and work overpayment items. Partner with third-party vendors, research and respond to recovery inquiries. Make outbound calls to providers; track and conduct follow-ups to recover funds. Collaborate with key business functions on escalated overpayments to coordinate recovery efforts. May handle customer service inquiries and problems. Fundamental Components: - Review, collect, and resolve overpay or recovery conflicting, missing or inaccurate information via telephone or written correspondence with limited degree of supervision. - Partner with internal customers/business units, third party vendors, and liaisons to recover...