Customer Care Advisor - English Speaker - Full-Time

Job description

Customer Care Advisor - English Speaker - Full-Time Department: Customer Care: Employment Type: Permanent - Full Time Location: Coventry: Description: Location: Remote (UK or Ireland): Hours: Full-Time | 40 Hours within: Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated Customer Care Advisor to join our vibrant, remote team. - Monday – Friday: 6:30am – 10:00pm - Saturday & Sunday: 9:00am – 5:30pm About the Role: Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. Key Responsibilities: We would like to meet someone who is - Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate wit...