Assistant Manager

Job description

Who We Want! Passion – Be the Best, is the brand mission! The Assistant Manager assists the General Manager in all activities of their Capriotti’s location to achieve operational excellence, while providing Guests with an exceptional Guest experience in a respectful, motivating, safe, clean and sanitary work environment for the shop’s Team Members. Roles and Responsibilities: Family – Care About People… - Builds teams by proactively recruiting, hiring, training and retaining the best in the available talent pool and utilizes good performance management strategies to retain talent. - Coaches, develops and motivates the shop’s Team Members by following the Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention. - Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain Capriotti’s standards for cleanliness, safety and maintenance. - Role models the standards and maintains the culture for delivering CAPtivating Service to Guests. Proactively investigates and r...