Customer Concierge Specialist

Job description

Overview The Bath Authority - Customer Concierge Specialist *Remote/hybrid Lifecycle Management is more than a process—at The Bath Authority; it is the lifeblood of the customer experience. We are looking for a Customer Concierge Specialist who understands that the 24 hours after a sale are the most critical in a homeowner's journey. You are not just "initiating" a relationship; you are the proactive guardian of the brand. You are the partner who transforms "buyer’s anxiety" into "white-glove excitement" by guiding our clients through every milestone from the final signature to the first shower. Compensation & Incentives: - Base Pay: $50,000 – $55,000 (Paid hourly) - Variable Incentive: A robust monthly bonus structure driven on referability: - Total Compensation Potential: $65,000 – $70,000+ Responsibilities: The Lifecycle Guardian: - Master of the Lifecycle: Serve as the heartbeat of the post-purchase journey. You take ownership of the relationship 24 hours after the contract is signed, providing a warm introduction and a clear, confident roadmap to the finish line. - Strategic Communication Cadence: You manage the "Golden Thread" of communication, including: - The 24-Hour Kickof...