Field Service Engineering Manager

Job description

Summary As the Field Service Engineering Manager for the Eastern region, you will provide strategic leadership and hands-on technical expertise to a team of four Field Service Engineers. This role is responsible for managing the service relationships with select dealer locations and acting as the primary "voice of the customer" to drive business unit priorities. You will balance high-level team coaching and development with active, hands-on involvement in diagnosing complex transport refrigeration issues and resolving high-profile customer complaints. By collaborating across functions and utilizing predictive technologies, you will ensure the delivery of world-class support while maintaining a deep, practical engagement with the product and the field team’s daily operations. Responsibilities: - Provide guidance to a team of Field Service Engineers with regards to focus and business objectives - Engage with customers regarding their overall service and support needs as well as discussions of Carrier Transicold’s service/product offerings. - Be a “voice of the customer” in terms of establishing business unit priorities and key deliverables for the organization to maximize customer sa...