Customer Success Manager

Job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. THE ROLE: We're looking for a driven, relationship-focused Customer Success Manager to join the Client Services team. This role is a for someone who finds satisfaction in cultivating strong partnerships, building trust, and ensuring our clients see consistent, long-term value from their investments. As a CSM, you are the primary engine of growth for your portfolio. You will manage a book of business, helping clients navigate the complexities of programmatic and multi-channel digital media. We want a strategic CSM who can independently manage a book of business, assess client performance and map out the next steps for their digital evolution, whilst being willing to learn and grow in professional experiences. Primary focus is to ensure retention while actively seeking ways to expand our footprint within each account. You’ll be responsible for turning Tier 2 and Tier 3 accounts into stable, long-term partnerships throu...