Healthcare Advocate | Starts 5/22/26

Job description

Overview The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services. By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery. Responsibilities: Responsibilities and Duties: - Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support - Provide accurate information and guidance while demonstrating empathy and professionalism - Follow approved scripts, workflows, and escalation procedures - Document member or patient interactions accurately and completely in required systems - Identify and escalate issues th...