Customer Care Specialist

Job description

About us INDIBA Group is a global medical device organization in the field of Radiofrequency and Laser solutions for the physiotherapy, aesthetic and veterinary markets, and is known worldwide for its scientific research carried out over the last 40 years. At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs, offering treatments that allow people to continue their lifestyle at an older age and animals too. Revitalizing lives is what we do, and what our teams work on achieving every day. What are we looking for?: We are looking for a Customer Care & SAT Specialist to ensure an excellent after-sales customer experience through the management and follow-up of service cases, customer communication, and operational support for our Technical Service team. This role combines customer care, case management, and cross-functional coordination within a dynamic international environment. What will you do?: Customer Care & Case Managemen t Manage service cases from opening to closure through the ticketing system. Follow up with distributors and end customers regarding repairs, replacements, shipments, and case status. Ensure acc...