Director, Digital Customer Experience (CX) Technology

Job description

Summary Circle K has an ambition to double it’s business in the next several years through making its customers’ lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be a critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings. This is where you come in, we are looking for a Director, Digital Customer Experience Technology, to join our team. This role reports to Head of Customer Experience Technology and will be responsible for bringing our digital tech strategy to life through technology and digital capabilities. Responsibilities: - Must be obsessed with delivering results, thinking big and “finding a way”, and have an external awareness and curiosity to innovate and disrupt. - Accountable for overall success of the digital tech portfolio to deliver the business objectives and drive value. - Trusted advisor for the Head of Customer Experience and leadership stakeholders on how to execute the functional and operational strategy. - Develop, create and communicate strategic objectives supported by technical...