Customer Service Representative

Job description

Overview Healthcare Customer Service Representative (Onsite): Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where you’ll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. You’ll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts. Starting at $16.50 per hour: Responsibilities: Key Responsibilities: • Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.• Understand insurance and patient responsibilities related to account balances and billing.• Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.• Accurately process patient payments and apply them to accounts.• Manage and forward incoming mail following department protocols.• Document all communication related to patient accounts in the billing system.• Collaborate with other departments to address and resolve account inquir...