Assistant Concierge

Job description

About Us The Hotel Windsor, an iconic Australian hotel embodying the architecture and elegance of a European style ‘Grand Hotel’. Our beautiful hotel is looking for an Assistant Concierge to join our team on a Full-Time basis. We welcome positive, passionate, honest and hardworking individuals into our team, and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment. The Role: Reporting to the Front Office Manager, you are the first and last point of contact for our guests, therefore great Customer Service skills are a must! Sound knowledge of public transport, local attractions, restaurants & events in Melbourne are essential elements of the role. Duties: - Assisting in leading and mentoring the team - Delegation of tasks to the team ensuring all guests needs are met - Handling guest queries and resolving them - Delivering guests luggage and collecting guest luggage on check out - Providing information on all facilities within the hotel - Valet parking of guest cars (both Automatic and Manual) - Provide support to the reception team during...